Privacy Policy

Fresh Pirate Laundry Co. respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

Information we collect

We may collect your name, email, telephone number, pickup and delivery address, ZIP code, order history, laundry preferences, access instructions, voluntarily provided allergy or sensitivity information, promotional-code use, communications, and payment status. Our website and providers may also collect technical information such as IP address, browser type, device information, cookies, and website activity.

How we collect and use information

We collect information through our website, Google forms, telephone calls, texts, email, social media, invoices, and service providers. We use it to answer inquiries; confirm availability; schedule pickups and deliveries; process and track orders; remember preferences; send invoices, receipts, operational messages, and consented marketing; maintain records; prevent fraud; resolve disputes; and comply with law.

Service providers and disclosures

We may disclose information as needed to vendors that help us operate, including Hostinger, Google, our selected payment processor, email or messaging services, and authorized contractors. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell customer personal information.

Payments

Card payments are processed through a third-party payment provider. Fresh Pirate Laundry Co. does not directly collect or store complete payment-card numbers through its website or Google booking form.

Marketing choices

Operational communications about an order are necessary to provide service. Marketing messages are sent only as permitted. You may unsubscribe from email marketing or reply STOP to promotional texts. Message and data rates may apply.

Cookies and browser signals

Our website may use essential cookies and similar technologies for functionality and security. If analytics or advertising tools are added, this policy will be updated. The site may not respond to Do Not Track signals where no uniform response standard applies.

Retention and security

We retain information as reasonably necessary to provide service, maintain business and tax records, address disputes, enforce agreements, and comply with law. We use reasonable safeguards, but no electronic system can be guaranteed completely secure.

Your choices and children

You may ask to access, correct, or delete information we maintain about you, subject to applicable exceptions and recordkeeping duties. Our service is intended for adults, and we do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy as our services and vendors change. Contact us at bookings@freshpiratelaundry.com, 310-776-5245, or Fresh Pirate Laundry Co., 9461 Charleville Blvd. #516, Beverly Hills, CA 90212.